SMS/Texting Privacy Policy

We respect your privacy and protect the information you share with us when you choose to receive text messages from our facility. This policy explains how we collect, use, and safeguard your information.

Information We Collect
We collect your phone number and any information you provide when you opt in to receive text messages from us.

How We Use Your Information
We use your phone number to send appointment reminders, updates about your pet, service confirmations, and important notices related to your visits. We may send occasional messages about schedule changes or urgent needs.

Your Consent
You opt in by providing your phone number through our website, SMS/text message, email, during in-person registration, or during check in. You can opt out at any time by replying STOP to any message.

Sharing Your Information
We do not sell or share your phone number with outside companies. We share your information only with the service providers who help us deliver text messages. These providers must protect your information and use it only for this purpose.

Message Frequency
Message frequency varies based on your appointments and service activity. You may receive additional messages when we need to share time sensitive information.

Charges
Message and data rates may apply depending on your mobile carrier and plan.

Security
We protect your information with technical and administrative safeguards. We restrict access to your data to team members who need it to provide services.

Your Choices
You can opt out at any time by replying STOP. You can text HELP for assistance. You can also contact us directly to update your communication preferences.

Contact Information
If you have questions about this policy or your information, you can contact our front desk by phone, SMS/text, or email.